An Pressing Product Correction Notification has been issued for Dexcom G6 Steady Glucose Monitoring (CGM) receivers.
Producer AMSL Diabetes says some clients of the G6 receiver might expertise a problem the place alerts/alarms don’t operate as they need to. In very uncommon cases, the alert/alarm could also be missed or delayed.
Customers depend on these alerts to point out glucose ranges which might be too excessive or too low. If these alerts don’t function as anticipated, customers might not obtain well timed notifications.
The producer lists identification data referring to the affected gadgets as (STK-GS-120 – All batches) ARTG 169241.
Customers are urged to take speedy motion to make sure their system is functioning accurately and to keep away from potential well being dangers.
The producer has outlined a collection of steps for customers to confirm that their alerts are functioning correctly. These embody checking the system settings, making certain notifications are enabled, and confirming that software program updates have been put in. Moreover, customers can carry out common handbook glucose monitoring as a backup measure.
People who expertise points with their system ought to search speedy assist from Dexcom’s buyer assist group on 1300 851 056 or e mail [email protected] with the product serial quantity listed on the again.
